Turning complex
problems into progress.

Online Consultant

Consultant Contract

I successfully manage and develop two leading education sector websites, significantly increasing traffic through targeted SEO strategies. I also designed and maintain a large, custom-built database, implementing unique back-end code to ensure seamless front-end operation and reporting.

I spearheaded brand marketing efforts, cultivating the largest social media following in the UK for the sector. I consistently delivered effective customer communications and promotions, while also securing exclusive discounts through strategic supplier negotiations.

Business Analyst

Epping Forest District Council

I was responsible for a group of system applications and acted as an ICT expert for multiple departments, managing IT systems, assessing new business requirements, and overseeing implementation and upkeep.

Key accomplishments

• Managed supplier selection and project managed the migration of the Council’s main website.
• Completed technical aspects of yearly PCI-DSS returns (SAQ D).
• Developed payment systems for Council applications (Capita Pay360) and interfaces.
• Automated data manipulation for imports using Python scripts (DWP files, bank transfers, iZettle).
• Migrated Museum Database from Modes to MuseumIndex+.
• Solely responsible for data analysis and formatting for Government Anti-fraud analysis.
• Analyzed, formatted, cleansed, and published data for the Government Open Data Scheme.
• Set up a bank interface to the Cash Receipting system.
• Managed twice-yearly upgrades of Income Management systems.
• Installed an environmental monitoring system for museums.
• Installed a document fraud checking terminal.
• Eliminated interface errors between external housing maintenance and in-house applications.
• Installed and maintained a new BACS payment system, including HSM device replacement.

Project Manager

Epping Forest District Council

I was responsible for the delivery and development of the entire data, mobile, and telephony network, managing a team of 5 staff.

Key accomplishments

• Project managed the design, procurement, and implementation of the district WAN, achieving cost savings and increased speed.
• Project managed the design, procurement, and implementation of a £250k ShoreTel Telephone VoIP system, including migration from an analogue system.
• Oversaw the overhaul of existing infrastructure and contracts to reduce costs and increase performance across mobile, network, and telephony.

Business Analyst

Epping Forest District Council

I managed high-level projects including HR payroll, cash receipting, Chip and Pin, document management, and fraud investigation.

Key accomplishments

• Assisted the CEO with a high-profile, politically sensitive public communication.
• Project managed and implemented a security system to prevent unauthorized device use for 600 staff, including data encryption to COCO standards.
• Redesigned the EFDC Intranet.
• Oversaw the installation of chip and pin machines and integration to cash receipting, resolving complex supplier issues.

Project Manager

Third Sector Charity

I stepped in to manage and improve the project on contract to ensure its continuity until incorporation into the Government Sure Start scheme.

Key accomplishments

• Built an award-winning website and created the JustforDads brand.
• Turned around decreasing volunteer turnout.
• Increased membership by 100% within three months.

Product Business Analyst

COLT Telecom

I was involved in the analysis of complex technical products, liaising with Product Managers and the Web development team to create detailed product specifications. I later moved to a more senior role ensuring new products fit within company standardization programs.

Key accomplishment

• Fed the developer team complex product specifics for a front-end application for all COLT products.

Data Analyst

Europe Remote Working (BT)

I worked remotely while living abroad, responsible for training permanent staff and creating system manuals and user guides.

Key accomplishment

• Trained contract staff on legacy systems to enable further development.

Data Analyst

BT

As a contractor, I specialised in loading, migration, verification, manipulation, cleansing, and building data on various systems and formats, with a strong understanding of cross-business unit processes and data interfaces. I was responsible for customer inventory in the central repository for BT’s order and fault management systems.

Key accomplishments

• Adapted existing tools to create bespoke applications for customers.
• Received numerous commendations for projects completed within timescales.